Privacy policy.

.Last updated: December 1, 2025

This Privacy Policy explains how Otherwhere (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website, SMS and voice services, and any related features (collectively, the “Services”).

By using the Services, you agree to this Policy. If you do not agree, please discontinue use.

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1) Information We Collect

We collect the following types of information to operate and improve our travel planning and booking services:

• Account & Contact Information

Your name, phone number, email address, and any travel preferences you share (cabin class, airlines, budget, hotel style, loyalty programs, etc.).

• Communication & Trip Data

Messages you send and receive via SMS, RCS, voice calls, chat, or transcriptions, including trip details such as destinations, dates, traveler information, and preferences.

• Booking Information

Details required to complete your bookings, which may include traveler names, loyalty IDs, passport information (if voluntarily provided), and payment-related data processed securely by our booking partners.

• Device & Usage Data

IP address, browser type, device identifiers, timestamps, site pages viewed, and approximate location derived from IP. This helps with diagnostics, performance, and fraud prevention.

• Cookies & Similar Technologies

Used to operate the site, remember preferences, and analyze site performance (see “Cookies” below).

We do not sell personal information.

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2) How We Use Information

We use your information to:

• Provide, personalize, and improve the Services

• Search, compare, and curate travel options

• Complete bookings on your behalf when requested

• Apply preferences and loyalty program information

• Communicate with you about trips, confirmations, changes, or support

• Send marketing messages (only if you opt in)

• Prevent fraud, abuse, or misuse

• Comply with legal obligations and enforce our Terms

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3) AI & Third-Party Providers

Your messages may be processed by trusted service providers strictly for operating the Services. These include:

• Cloud hosting

• AI processing and inference

• SMS/voice platforms

• Booking engines and travel providers

• Analytics and diagnostics

• Customer support infrastructure

We require all service providers to protect your data and use it only in accordance with our instructions.

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4) When We Share Information

We share information only as necessary to provide the Services:

• Travel Providers

To complete your bookings, we share required traveler details (e.g., name, dates, loyalty IDs).

Bookings are governed by each provider’s privacy policy and terms.

• Service Providers

For hosting, communication, AI processing, analytics, and support.

• Legal & Safety

If required to comply with law, enforce our terms, or protect rights, safety, or property.

• Business Transfers

In a merger, acquisition, or asset sale, data may transfer under this Policy.

We do not sell or rent your personal information.

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5) Cookies & Tracking Technologies

We use:

• Essential cookies (site operation)

• Functional cookies (remembering preferences)

• Analytics cookies (service improvement)

You can manage cookies through your browser settings. Some features may not function without essential cookies.

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6) Data Retention

We retain information only as long as necessary to:

• Provide the Services

• Maintain accurate booking records

• Resolve disputes

• Meet legal or accounting obligations

Afterward, data is deleted or de-identified unless longer retention is required by law.

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7) Your Rights

Depending on your region (e.g., GDPR, CPRA, PIPEDA), you may have rights to:

• Access your information

• Correct or update data

• Request deletion

• Request portability

• Restrict or object to certain processing

To submit a request, contact privacy@otherwhere.world.

We may need to verify your identity before fulfilling requests.

Marketing & SMS Consent

• You may unsubscribe from marketing emails using the provided link

• Reply STOP to opt out of non-essential SMS messages

• Reply HELP for assistance

• Standard message/data rates may apply

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8) Children’s Privacy

Our Services are not directed to children under 16.

We do not knowingly collect personal data from children. If you believe we have, contact us to request deletion.

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9) Security

We use reasonable technical and organizational measures to protect personal information.

However, no method of storage or transmission is completely secure.

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10) International Transfers

If your data is transferred across borders, we use legally appropriate safeguards such as Standard Contractual Clauses where required.

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11) Changes to This Policy

We may update this Policy periodically.

When we do, we will update the “Last updated” date.

Continued use of the Services means you accept the updated Policy.

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12) Contact Information

For privacy inquiries:

privacy@otherwhere.world

General support:

support@otherwhere.world

Address:

68 Claremont St, Toronto, ON M6J 2M5

Phone:

+1 (323) 922-4067