Privacy policy.
.This Privacy Policy explains how Otherwhere (“we,” “us,” or “our”) collects, uses, and shares your information when you use our website, SMS/voice services, and any linked pages or features (collectively, the “Services”).
By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.
1) Information We Collect
• Account & contact data: name, phone number, email, preferences you share.
• Conversation data: messages you send/receive via SMS, RCS, chat, or voice transcriptions, including trip details (routes, dates, budgets, preferences).
• Device & usage data: IP address, browser type, pages visited, timestamps, approximate location derived from IP, diagnostics.
• Booking context: when you click our links, we may receive de-identified/aggregated attribution data from partners (e.g., a booking occurred) for analytics and commission tracking.
• Cookies & similar tech: to run the site, remember preferences, and measure performance (see “Cookies” below).
2) How We Use Information
• Provide and improve the Services, including AI-assisted trip discovery.
• Personalize recommendations and surface relevant deals.
• Send service messages (e.g., search results, links) and—if you opt in—marketing messages.
• Detect, prevent, and address fraud or abuse.
• Comply with legal obligations and enforce our Terms.
3) AI & Third-Party Providers
We use AI models and travel APIs to process your queries and retrieve options. Your messages may be processed by service providers solely to operate the Services (e.g., cloud hosting, AI inference, SMS/voice platforms, analytics, affiliate tracking). We require providers to protect your data and use it only as instructed.
4) When We Share Information
• Service providers: hosting, communications, analytics, customer support, AI processing.
• Travel partners/affiliates: when you click a booking link, you go to the partner’s site. Your booking is governed by that partner’s privacy policy and terms.
• Legal & safety: to comply with law, enforce our terms, or protect rights, safety, and property.
• Business transfers: in a merger, acquisition, or asset sale, data may transfer according to this Policy.
We do not sell your personal information.
5) Cookies & Tracking
We use essential cookies (site operation), functional cookies (preferences), and analytics cookies (performance). You can manage cookies in your browser settings. Some features may not work without certain cookies.
6) Data Retention
We keep personal data only as long as necessary for the purposes above, then delete or de-identify it unless longer retention is required by law, dispute resolution, or accounting needs.
7) Your Rights
Depending on your location (e.g., GDPR in the EEA/UK, CPRA in California, PIPEDA in Canada), you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To make a request, contact privacy@otherwhere.travel. We may need to verify your identity.
Marketing & SMS consent:
• You can opt out of marketing emails via the unsubscribe link.
• For SMS, reply STOP to opt out of non-essential texts. Reply HELP for help. Message and data rates may apply.
8) Children
Our Services are not directed to children under 16, and we do not knowingly collect their data.
9) Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is 100% secure.
10) International Transfers
If we transfer data across borders, we use appropriate safeguards (e.g., standard contractual clauses) where required.
11) Changes to This Policy
If we make material changes, we will post an updated Policy and update the “Last updated” date.
12) Contact
info@otherwhere.world